Unfortunately when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.
You will need to contact your bank or card issuer to find out the specific reason your card was declined, since they are the one declining the transaction, and not us.
Our processing system uses the latest secure server technology to provide a private and safe transaction. We accepts Visa, Mastercard, JCB and PayPal payments. In case you’re an AMEX holder you can place an order by selecting the PayPal option (no PayPal account or login needed).
Reason #1: Incorrect payment details
- Did you enter your card information correctly?
- Did your billing address change recently?
- Did you get a new card with a new expiration date?
Reason #2 (most likely): The security protection of your credit card company.
If you entered the correct payment details and the transaction got declined then your bank may flag an unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
95% of the time when such a scenario happens it’s because of the reason above and you will need to give them a call to allow the transaction so you can try again.
In addition, most banks have limits on how much money can be charged or accessed in a single day. If you reach this limit, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
Here’s what to do: Please give your bank a quick call and tell them to allow the transaction and then try to process it again. It should only take a few minutes.
Sorry for the inconvenience. We promise creating your video will be much smoother.
Comment on this FAQ