How To Whitelist Our Emails

Many Internet service providers and email providers have filtering systems or mail blocking in place to protect you from unsolicited or unwanted email. Unfortunately, these same systems often prevent email that you want to receive from reaching you! Whitelisting our email addresses will ensure that the email you have requested from us will reach you.

Generally, all you need to do is to add the following email addresses to your address book: notifications@basecamp.com (We use a project management software called Basecamp to communicate)

If you are using spam filtering software, you should also enter the above email address into your filtering software whitelist, according to the specific instructions for the software you are using.

GMAIL USERS

  • 1. Be sure to check Inbox & Spam Folder
  • 2. To Whitelist:
Here’s how to add us to your Gmail whitelist:
  • 1. Open your Yahoo mailbox
  • 2. Click “Mail Options”
  • 3. Click “Filters”
  • 4. Next, click “Add Filter”
  • 5. In the top row, labeled “From Header:” make sure “contains” is selected.
  • 6. Click in the text box next to that drop-down menu, and enter the address in the “From” line of our e-mail message (Please select the e-mail address from the list provided)
  • 7. At the bottom, where it says “Move the message to:” select “Inbox” from the menu.
  • 8. Click the “Add Filter” button again.

YAHOO USERS

  • 1. Be sure to check Inbox & Spam Folder
  • 2. To Whitelist:
Here’s how to add us to your Gmail whitelist:
  • 1. Follow the Settings link in Gmail.
  • 2. Go to Filters.
  • 3. Click Create a new filter.
  • 4. Type the desired email address under From:.
  • 5. Type just the domain name or the domain name preceded by ‘@’. To whitelist “basecamp.com” for instance, type “basecamp.com” & “@basecamp.com” (not including the quotation marks).
  • 6. Click Next Step ››.
  • 7. You can click Test Search before, of course, to make sure you did not mistype.
  • 8. Make sure Never send it to Spam is checked.

AOL USERS

  • 1. Be sure to check Inbox & Spam Folder
  • 2. To Whitelist:
Here’s how to add us to your Gmail whitelist:
  • 1. Go to “Mail Controls”
  • 2. Select the screen name we’re sending your e-mail to
  • 3. Click “Customize Mail Controls For This Screen name.”
For AOL version 7.0: In the section for “exclusion and inclusion parameters”, include this domain: basecamp.com.
For AOL version 8.0 & Above: Select “Allow e-mail from all AOL members, e-mail addresses and domains”. Then…
  • 1. Click “Next” until the Save button shows up at the bottom
  • 2. Click “Save.”

HOTMAIL USERS

  • 1. Be sure to check Inbox & Spam Folder
  • 2. To Whitelist:
To receive our emails with Hotmail, please check your inbox and junk folders. Follow these steps if you’re having trouble:
  • 1. Click the “Options” tab”Mail
  • 2. Under “Mail Handling” select “Safe List”
  • 3. In the space provided, enter the address in the “From” line of this e-mail
  • 4. Click “Add”
  • 5. When you see the address you entered in the Safe List box, click “OK.