Customer Service Videos

When you’ve purchased a new product or service, you’re excited to set it up and start reaping the benefits. However, that excitement can quickly turn into frustration as you run into questions or problems as you start assembling, applying or using your purchase.

Pre-made customer service videos allow you to provide your customers with quick, proactive support to avoid frustrating difficulties with your product or service. 

These videos could include helpful information like troubleshooting, step-by-step setup, customer onboarding information, how-to content or answers to frequently asked questions. 

With customer service videos, your consumers have access to information that will help them avoid frustration and maintain their excitement about their purchase.

Help Customers Help Themselves

By the time a customer resigns themselves to contacting customer service, they’ve already reached a state of defeated frustration. Working with customer service takes time, and people prefer to be independent and work things out on their own.

Customer service videos are a proactive way to help your consumers help themselves through their questions and difficulties while still providing caring support that creates a positive impression of your brand.

Videos can communicate large amounts of complex content in a short time frame, along with easy-to-digest visuals. With this format, your customer service can show exactly how to solve a problem rather than trying to explain the concept in an email or over the phone. These videos communicate effectively and efficiently, saving time for both you and the customer.

Customer service videos allow you to be there for your clients even when you aren’t actually there by providing asynchronous support available around the clock. If your help desk closes at 5 p.m. and someone needs support at 8 p.m., customer service videos are available and ready to assist.