Once a customer has purchased your product, it may seem like your work is done, but you still have to prove your value. Customers who have purchased a product aren’t always convinced they’ve made the right decision. In this delicate time, they need some early satisfaction to affirm their purchase, or they may walk away or request a return.
Customer onboarding videos allow you to provide some instant gratification and customer support that can help solidify their decision to purchase products and services from you. These videos give them introductory information and can create a positive first impression of your product and brand.
Onboarding videos give you the perfect opportunity to create a connection with your customers. Instead of leaving your customers with no follow-up, you can proactively create a sense that you care and want the best for your customers.
During the initial setup and use of your product — no matter what it is — there are many opportunities for frustration that could cause customers to give up or change their minds. Proactive customer service through an onboarding video helps you get ahead of those issues.
Customers who feel supported are more likely to stick around and experience loyalty toward your company. This often translates to good reviews and recommendations that drive more leads.
Onboarding videos can deliver any information you think your customers may need to get started, including a welcoming message, tutorials or how-to guides, product demonstrations, self-help and troubleshooting tips, or answers to frequently asked questions (FAQs).
Videos are the ideal medium for providing important information to your customers because they can communicate a lot of information in an easy-to-understand format. You can both show and tell your customers about the product or service in a more personal and engaging way than handing them a manual full of text.
Animated videos add benefits to your onboarding process, with extra, visually pleasing entertainment value. Animations are fun and colorful and provide endless possibilities for what you can do to demonstrate value.
At wizMotions, we offer four styles of animation to create the perfect onboarding video:
If you’re not sure which style will work best, we can help. We have a lot of experience pairing information with the best animations for an exceptional customer onboarding video creation process.
Customer onboarding videos are a vital element of creating customer loyalty and retention, and the quality of your videos factors into how well viewers receive them. Our customer onboarding video company is the partner you need to produce high-quality videos.
When you work with wizMotions, our team of in-house artists crafts every element of your video from scratch according to your feedback. We offer transparent pricing, so you’re never hit with hidden fees or surprise invoices.
To find out more, give us a call at 732-943-3337 or contact us online for a free, no-commitment consultation with our team.